SHIPPING POLICY

Please be aware that choosing expedited shipping does not mean that your order will be prepared to ship faster. We process orders in the order that they come in.

When expedited order processing options are available AND purchased with your order – your order will be processed and handled ahead of orders without these options selected. However rare, front of the line orders are still subject to normal volume restrictions.

Shipping times and “expected delivery dates” that are provided by the USPS cannot be guaranteed and are subject to covid-19 workplace restrictions, weather implications, transit issues, etc.

If you live outside of the United States, please be aware that you may be required to pay customs fees, duties, or other country based fees depending on where you are ordering from. Dog Mom Shirt is not responsible for paying these fees/charges.

Dog Mom Shirt is not responsible for lost, delayed, or stolen packages. If you suspect that your package has been stolen or lost in transport, you can file a claim through the shipping company.

We are unable to give refunds or replace orders that are lost, damaged, delayed, stolen, or undelivered by the shipping company. You can file a claim with the USPS here. Items marked “delivered” by the USPS are considered delivered for refund and cancellation purposes.

Please reach out to the USPS directly if there is a problem with your order while in transit or upon delivery. We are unable to control what happens after the package has left our hands.

Though generally our orders will ship via USPS, FedEx and UPS options may be used as well. Tracking numbers will be provided. Please check with the courier for all frontline questions regarding shipment status once the package has left our processing facility.